Working to protect your personal details on our website.
Last updated: 10 November 2015
The Website is brought to you by Geonet Solutions. We believe it is important to protect your Personal Data (as defined in the Data Protection Act 1998) and we are committed to giving you a personalised service that meets your needs in a way that also protects your privacy. This policy explains how we may collect Personal Data about you. It also explains some of the security measures we take to protect your Personal Data, and tells you certain things we will do and not do. You should read this policy in conjunction with the Website Terms.
When we first obtain Personal Data from you, or when you take a new service or product from us, we will give you the opportunity to tell us if you do or do not want to receive information from us about other services or products (as applicable). You can normally do this by ticking a box on an application form or contract. You may change your mind at any time by emailing us at the address below.
Some of the Personal Data we hold about you may be ‘sensitive personal data’ within the meaning of the Data Protection Act 1998.
1. Collecting Information
We may collect Personal Data about you from a number of sources, including the following:
1.1. From you when you agree to take a service or product from us, in which case this may include your contact details, date of birth, how you will pay for the product or service and your bank details.
1.2. From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services.
1.3. From documents that are available to the public, such as the electoral register.
1.4. From third parties to whom you have provided information with your consent to pass it on to other organisations or persons.
2. Using Your Personal Information
2.1. Personal Data about our customers is an important part of our business and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfil these purposes:
2.1.1. To help us to identify you when you contact us.
2.1.2. To help us to identify accounts, services and/or products which you could have from us
2.1.3. To help us to administer and to contact you about improved administration of any or selected partners from time to time. We may do this by automatic means using a scoring system, which uses the Personal Data you have provided and/or any information we hold about you and Personal Data from third party agencies (including credit reference agencies).accounts, services and products we have provided before, do provide now or will or may provide in the future.
2.1.4. To allow us to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information.
2.1.5. To help to prevent and detect fraud or loss.
2.1.6. To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us where
18.104.22.168. these products are similar to those you have already purchased from us,
22.214.171.124. you were given the opportunity to opt out of being contacted by us at the
time your Personal Information was originally collected by us and at the
time of our subsequent communications with you, – and –
126.96.36.199. you have not opted out of us contacting you.
2.1.7. To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us and selected partners where you have expressly consented to us doing so.
2.1.8. We may monitor and record communications with you (including phone conversations
2.1.9. We may check your details with fraud prevention agencies. If you provide false or
2.3. We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:
2.3.1. If we, or substantially all of our assets, are acquired or are in the process of being
2.3.2. If we have been legitimately asked to provide information for legal or regulatory
2.5. In connection with any financial transaction which we enter into with you:
2.5.1. We may carry out with one or more licensed credit reference and fraud prevention agencies:
188.8.131.52. credit checks where you have given us your express consent, and
184.108.40.206. fraud prevention checks.
We and they may keep a record of the search. Information held about you by these agencies may be linked to records relating to other people living at the same address with whom you are financially linked. These records will also be taken into account in credit and fraud prevention checks. Information from your application and payment details of your account will be recorded with one or more of these agencies and may be shared with other organisations to help make credit and insurance decisions about you and members of your household with whom you are financially linked and for debt collection and fraud prevention. This includes those who have moved house and who have missed payments.
2.5.2. If you provide false or inaccurate information to us and we suspect fraud, we will record
2.5.3. If you need details of those credit agencies and fraud prevention agencies from which this and may share it with other people and organisations. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud. We obtain and with which we record information about you, please write to our Data Protection Manager at Geonet Solutions, Thomas Watson House, 79 Northumberland Street, Darlington, County Durham, DL3 7HJ, United Kingdom.
We have strict security measures to protect Personal Data.
2.6. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
2.7. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
2.8. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
2.9. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
3. The internet
3.1. If you communicate with us using the internet, we may occasionally email you about our services and products. When you first give us Personal Data through the Website, we will normally give you the opportunity to say whether you would prefer us not to contact you by email. You can also always send us an email (at the address set out below) at any time if you change your mind.
3.2. Please remember that communications over the internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered – this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.
When we provide services, we want to make them easy, useful and reliable. This sometimes involves placing small amounts of information on your computer. These are called ‘cookies’. These cookies cannot be used to identify you personally and are used to improve services for you, for example through:
– Letting you navigate between pages efficiently
– Enabling a service to recognise your computer so you don’t have to give the same information during one task
– Recognising that you have already given a username and password so you don’t need to enter it for every web page requested
– Measuring how many people are using services, so they can be made easier to use and that there is enough capacity to ensure they are fast
To learn more about cookies, see:
Users typically have the opportunity to set their browser to accept all or some cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these options, of course, means that personalised services cannot be provided and the user may not be able to take full advantage of all of a website’s features. Refer to your browser’s Help section for specific guidance on how it allows you to manage cookies and how you may delete cookies you wish to remove from your computer. Multiple cookies may be found in a single file depending on which browser you use. The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide, as follows:
Category 1: strictly necessary cookies
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
Category 2: performance cookies
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
Category 3: functionality cookies
These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as a live chat session. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
The list below shows the cookies that we use, other than those that are strictly necessary to this service. If you have any queries about these, or would like more information, please contact our Data Protection Manager at Geonet Solutions, Thomas Watson House, 79 Northumberland Street, Darlington, County Durham, DL3 7HJ, United Kingdom.
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|_gat||Used to throttle request rate in Google Analytics|
|__utmt||Used to throttle request rate.|
|__utmc||Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.|
|__utmv||Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.|
|DYNSRV||This cookie is added by our load balancer to track which web server to send the visitor to. It’s purpose is to improve the performance of the website.|
|hidebanner||Used to determine whether to hide or show the cookie banner|
|cookiebanner||Used to determine whether to hide or show the cookie banner|
|wordpress_||Stores authentication details when logging in|
|wordpress_logged_in_||Indicates whether you’re logged in, and who you are|
|wp-settings-||Used to customise your view of the admin interface|
We will not disclose any information you provide about yourself to any third parties unless we have to do so in the ordinary course of our commercial relationship with you (including, without limitation, for marketing purposes) or to administer this Website. We are aware of and we will comply with our obligations under current data protection legislation in the UK. If you have any questions about our use of your personal details then please contact us at firstname.lastname@example.org.
EQUAL OPPORTUNITIES STATEMENT
Geonet Solutions confirms its commitment to a comprehensive policy of Equal Opportunities in employment in which individuals are selected and treated on the basis of their relevant merits and abilities and are given Equal Opportunities within the Company. The aim of this policy is to ensure that no job applicant or employee should receive less favourable treatment on any grounds not relevant to good employment practice. The Company is committed to a programme of action to make this policy fully effective.
It is Geonet Solutions policy as an employer to treat all people equally irrespective of race, ethnic origin, sex, marital or parental status, sexual orientation, creed, disability, age or political belief.”
RACE RELATIONS STATEMENT
Geonet Solutions Limited wishes to be recognised by the community as an organisation which provides good employment and opportunities for people from ethnic minorities and we wish individuals who apply to us or an employee, to know that they will receive fair treatment and be considered solely on their ability. Therefore, our policies aim to ensure that people from ethnic minorities receive treatment that is fair, equitable and consistent with their skills and abilities. Our practices are reviewed regularly to ensure they provide equality of opportunity, selection, promotion and training of staff and in the recruitment.
Geonet Solutions Limited is committed to an Equality, Diversity & Race Equality Policy in that it recognises its social, moral and statutory duty to employ people from ethnic minorities and will do all that is practicable to meet this responsibility.
The Company welcomes the Race Relations (Amendment) Act 2000 as an amendment to the Race Relations Act 1976 and will actively promote good race relations between people of different racial groups and race equality.
DISABILITY DISCRIMINATION STATEMENT
Geonet Solutions Limited is strongly committed to providing an excellent service to all of its clients, whether they have a disability or not. The Company is continuously seeking to comply with the Disability Discrimination Act 1995 (DDA), the Disability Discrimination Act 2005 and Special Educational Needs and Disability Act (SENDA) 2001.
We advise all our clients of their obligation to adhere to the DDA legislation effecting to their websites and have employed systems to, where possible, enforce best practice in W3C compliance. Our own website has been design to comply with DDA regulations.
GEONET SOLUTIONS ENVIRONMENTAL POLICY STATEMENT
Geonet Solutions Limited is committed to leading the industry in minimising the impact of its activities on the environment.
The key points of its strategy to achieve this are:
- Minimise waste by evaluating operations and ensuring they are as efficient as possible.
- Minimise toxic emissions through the selection and use of its fleet and the source of its power requirement.
- Actively promote recycling both internally and amongst its customers and suppliers.
- Source and promote a product range to minimise the environmental impact of both production and distribution.
- Meet or exceed all the environmental legislation that relates to the Company.
If you would like discuss this or any other services Geonet provide please call (01325) 361729